Swing Shift: Transcription Operations Coordinator - Remote

About Prevail Legal

A well-funded startup founded in San Francisco, our workforce includes a diverse collection of individuals located across the country. Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings.

By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team!

About the Position

We are seeking a highly organized, technical, and detail-oriented individual for the role of Swing Shift Transcription Operations Coordinator. This position involves coordinating client orders, tracking production metrics, and ensuring timely, accurate project delivery. It requires a strong ability to troubleshoot issues, think critically, and approach technical challenges with a problem-solving mindset.

The role requires familiarity with start-up environments and proficiency with the Google Suite of tools. This position is fully remote and reports to the Transcription Operations Manager.

Pacific Timezone Swing Shift: 12AM Pacific - 8AM Pacific (Potential flexibility: 10/11PM - 6/7AM Pacific)

Responsibilities

• Coordinate client orders, communicate deadlines
• Understand details of client requirements regarding formatting and notation
• Track and report production metrics
• Ensure projects are delivered in a timely manner and have been reviewed for grammar, punctuation, spelling, and formatting requirements prior to submission
• Familiarity with start-up environments
• Familiarity and fluency with Google Suite of tools
• Performs other related duties as assigned
• Cross-train to cover additional products as required
• Create transcripts using E-Transcript/Adobe Acrobat

Required Qualifications

• College or university degree
• Strong technical skills with the ability to navigate web tools and clearly report issues to the Operations Manager (no coding required)
• Excellent verbal and written communication skills
• Excellent spelling, grammar, and punctuation skills
• Proofreading, editing experience
• We prioritize candidates that are located in the Pacific Time Zone

Preferred Qualifications

• Familiarity with legal industry practices and/or experience in legal or transcription services
• 2+ years of experience in operation roles
• Experience using court reporting software (e.g., RealLegal)
• Exposure to technical operations or working with web-based tools and platforms is a plus

Benefits

• Comprehensive Benefits plan including medical, dental, vision, 401(k)
• Three weeks of PTO and all federal holidays
• Generous Continued Education allowance
• Employee stock option plan
• Remote-first environment
• An open, diverse, and respectful working environment

Compensation

The pay for this full-time hourly employee position is up to $23/hr; however, the pay offered may vary depending on job-related knowledge, skills, and experience.

Prevail Legal reserves the right to change this job description to meet the organization's business needs.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.