Implementation Consultant - Remote
Altera Digital HealthSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Customer Support, Software ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree in business, customer service, or a related field, or equivalent work experience. They must have at least 2+ years of experience in customer service or technical support, demonstrating a strong track record of delivering exceptional customer experiences. Furthermore, candidates should have 2+ years of experience in a customer/multi-persona facing role, along with excellent communication and interpersonal skills, a detail-oriented approach, and a customer-centric mindset.
Responsibilities
As a Support Experience Coordinator, responsibilities include digitally engaging with customers via various communication channels to understand their needs and provide prompt assistance, overseeing customer cases for timely resolution, assisting in resource coordination during escalations, maintaining accurate records in CRM systems, acting as a customer advocate, collaborating on process improvement, and proactively collecting customer feedback. The role also involves knowledge of Windows Server and administration, Alteryx Server, Designer, or other products deployment and configuration, and familiarity with RDBMS and/or NoSQL databases.
Skills
Customer Engagement
Issue Resolution
Escalation Management
Account Management
Communication Skills
Process Improvement
Altera
Develops digital human agents for AI
About Altera
Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.
Key Metrics
San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees