Supervisor, System Dispatch (Rotating Shifts Required) at Eversource Energy

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Energy, UtilitiesIndustries

Requirements

Authorization to work in the United States (no sponsorship for work visas)
Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices
Knowledge of safety standards and business processes
Planning and organizational skills
Project and schedule management skills
Skills in computerized trouble, work, and materials management and scheduling

Responsibilities

Supervises the 24/7 Dispatch System Operations Center (SOC) staff
Plans, coordinates, directs, and supervises switching and tagging; writing, checking, and issuing clearances
Monitors loads, emergency restoration, and associated reporting for the electric distribution system
Supervises the dispatch of Eversource personnel to outage, trouble, and emergency calls on the electric distribution system
Coordinates activities within the SOC and with Electric Service and Electric Field Operations departments as needed
Serves as switching director as assigned
Monitors, operates, and maintains electronic dispatch system including SCADA equipment
Plans, writes, checks, approves, directs, issues clearances/permissions, and monitors orders for switching, grounding, and tagging instructions for the distribution system
Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes problems, and initiates corrective action including dispatch of personnel per procedures
Directs corrective action as required and informs appropriate personnel (customer service, T&D staff, engineering, management) of problems and restoration progress
Monitors load and voltages on circuits and substation equipment during switching and peak periods to ensure loading parameters are not exceeded
Supports the emergency disaster plan and assists at other regional operation centers during storm restoration as assigned
Monitors SCADA, substation, and system alarms
Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift
Prepares, disseminates, and maintains regional operations center records and reports (e.g., circuit/equipment loads, nomenclature, interruption reports, emergency contacts)
Coordinates with Eastern MA Black Start and emergency load shedding per Operating Procedures/Guides
Supports the Manager/Senior Supervisor to discuss shift workload, system configurations, risks, and notifications if workload cannot be completed
Trains new dispatchers, including OJT for OMS class instruction and switching/tagging procedures
Operates PC-based and mainframe applications
Coordinates dispatching activities with Eversource personnel and outside entities (other utilities, government agencies, police, fire, DEP, US Coast Guard, large customer engineers)
Subject to on-call duty
Plans and schedules shift coverage to ensure safe, reliable Distribution System operation while controlling costs
Reviews distribution system events and ensures proper reporting
Communicates new/updated policies and procedures and ensures compliance
Supervises the safe and efficient restoration of Distribution System outages