Supervisor, Electric Distribution Dispatch (Rotating Shifts Required) at Eversource Energy

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Utilities, Energy, Electric DistributionIndustries

Requirements

Authorization to work in the United States (no work visa sponsorship)
Rotating shifts required (24/7 operations, subject to on-call duty)
Technical knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices
Knowledge of safety standards and business processes
Planning and organizational skills
Project and schedule management skills
Skills in computerized trouble, work, and materials management and scheduling

Responsibilities

Supervise the 24/7 Dispatch System Operations Center (SOC) staff
Plan, coordinate, direct, and supervise switching and tagging; write, check, and issue clearances
Monitor loads, emergency restoration, and associated reporting for the electric distribution system
Supervise dispatch of Eversource personnel to outage, trouble, and emergency calls
Coordinate activities within the SOC and with Electric Service and Electric Field Operations departments
Serve as switching director as assigned
Monitor, operate, and maintain electronic dispatch system including SCADA equipment
Plan, write, check, approve, direct, issue clearances/permissions, and monitor orders for switching, grounding, and tagging instructions
Receive OMS outage and non-outage events and trouble calls, analyze problems, and initiate corrective action including personnel dispatch
Direct corrective action and inform appropriate personnel (customer service, T&D staff, engineering, management) of problems and restoration progress
Monitor load and voltages on circuits and substation equipment during switching and peak periods
Support the emergency disaster plan and assist at other regional operation centers during storm restoration
Monitor SCADA, substation, and system alarms
Supervise SOC switching requirements between system dispatchers and field personnel for assigned shift
Prepare, disseminate, and maintain regional operations center records and reports (e.g., circuit loads, interruption reports, emergency contacts)
Coordinate with Eastern MA Black Start and emergency load shedding per Operating Procedures/Guides
Support Manager/Senior Supervisor in discussing shift workload, system configurations, risks, and notifications
Train new dispatchers, including On-the-Job Training (OJT) for OMS, switching, and tagging procedures
Operate PC-based and mainframe applications
Coordinate dispatching with Eversource personnel and outside entities (other utilities, government agencies, police, fire, etc.)
Plan and schedule shift coverage to ensure safe, reliable Distribution System operation while controlling costs
Review distribution system events and ensure proper reporting
Communicate new/updated policies and procedures and ensure compliance
Supervise safe and efficient restoration of Distribution System outages

Skills

Key technologies and capabilities for this role

SCADAOMSSwitchingTaggingClearancesLoad MonitoringEmergency RestorationDispatch OperationsSubstation MonitoringGrounding

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position.

What are the shift requirements for this role?

The role requires rotating shifts as it supervises the 24/7 Dispatch System Operations Center (SOC) staff.

What key skills are required for this supervisor position?

Key skills include supervising dispatch operations, operating SCADA equipment, planning and issuing switching/tagging clearances, monitoring loads and voltages, and training new dispatchers.

What does the team structure look like for this role?

The role supervises SOC staff including system dispatchers and coordinates with Electric Service, Electric Field Operations, customer service, T&D staff, engineering, and management.

What qualifications make a strong candidate for this position?

Strong candidates have experience in electric distribution dispatch, SCADA operations, switching and tagging procedures, emergency restoration, and supervisory skills in a 24/7 operations environment.