Staff Research Engineer/Scientist at ServiceNow

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Enterprise SoftwareIndustries

Requirements

Expert in prompt engineering and developing LLM based features
Experience with methods of training and fine tuning large language models, such as distillation, supervised fine-tuning and policy optimization
Experience in Instruction fine tuning and other fine-tuning techniques (must)
Experience with various transformer architectures (auto-regressive, sequence-to-sequence etc.)
Expertise in Python, OOP, Design Patterns
6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience
Ability to read latest papers and experiment with the ideas
Good publication record in top tier conferences such as ICLR, NeurIPS, ICML, ACL, EMNLP, AAAI, etc
Experience in Pretraining of an LLM (preferred but not mandatory)
Experience with Reinforcement learning (preferred but not mandatory)
Experience in using AI productivity tools such as Cursor, Windsurf, etc. (plus or nice to have)
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Responsibilities

Confronted with real-world challenges and datasets, use AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way
Research and propose appropriate models/techniques, as well as implement, train and evaluate the models
Contribute to the design, implementation, and scaling of LLMs as a key AI-first platform offering in ServiceNow’s portfolio
Collaborate daily with a team of like-minded developers, applied research scientists, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality & high-impact solutions to users

Skills

Large Language Models

LLM

Data Curation

Model Training

Model Evaluation

Python

PyTorch

Research

Engineering

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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