Staff Data Scientist, Ranking at Headway

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental Health, TechnologyIndustries

Requirements

PhD or Master’s degree in Statistics or a related quantitative field
9+ years of experience in data science, applied machine learning, or a related field
Strong proficiency in Python, SQL, and experimentation/causal inference techniques
Familiarity with ranking, search, or recommendation systems (e.g., relevance modeling, click modeling, LTR methods)
Comfort with ambiguous, open-ended research questions and the ability to translate findings into actionable insights
Excellent communication skills — able to explain complex ideas simply and build trust across teams
Passion for improving access to mental health care and advancing outcomes for patients

Responsibilities

Analyze and evaluate the performance of our search and ranking systems using offline and online metrics
Develop frameworks to measure relevance, conversion signals, and long-term patient outcomes
Conduct exploratory research to identify new search and ranking signals, along with opportunities for personalization
Partner with ML engineers to translate research findings into production-ready models and features
Collaborate with product, clinical, and engineering teams to define success metrics and guide experimentation
Clearly communicate findings, recommendations, and business implications to both technical and non-technical stakeholders

Skills

Key technologies and capabilities for this role

Machine LearningData ScienceRankingPersonalizationSearchExperimentationA/B TestingProduct AnalyticsSQLPython

Questions & Answers

Common questions about this position

What education is required for the Staff Data Scientist role?

A PhD or Master’s degree in Statistics or a related quantitative field is required.

What experience level is needed for this position?

Candidates need 9+ years of experience in data science, applied machine learning, or a related field.

What are the main responsibilities of the Staff Data Scientist?

The role involves analyzing search and ranking systems, developing measurement frameworks, conducting research on signals, partnering with ML engineers, collaborating with teams, and communicating findings to stakeholders.

What is the team structure like for this role?

The role is on the Ranking team, which builds the matching system for connecting patients with providers, involving collaboration with product, clinical, and engineering teams.

What makes a strong candidate for this Staff Data Scientist position?

Strong candidates have a PhD or Master’s in Statistics or related field, 9+ years in data science or applied ML, and experience evaluating ML systems, conducting research, and collaborating across teams to impact patient outcomes.

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters

2019Year Founded

$318.1MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave for eligible employees

Carrot Fertility annual reimbursement and membership

13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

Flexible Paid Time Off

Employee Assistance Program (EAP)

Training and professional development

Risks

Increased competition from platforms like BetterHelp and Talkspace.

Potential backlash from professionals feeling undervalued by Headway's platform.

Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

Differentiation

Headway simplifies finding and paying for therapy with an insurance-accepting provider network.

It reduces administrative burdens for mental health professionals, enhancing focus on patient care.

Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Upsides

Raised $100M in Series D to expand into Medicare Advantage and Medicaid.

Partnerships with Cigna and Blues plan to expand services to all 50 states.

Growing demand for telehealth services boosts Headway's market potential.

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