Sr. Web Developer at Dialpad

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

5+ years of professional web development experience
Expert in Front-End UI development using React, JavaScript, HTML5, and CSS
Experience with headless CMS (Contentful) and React platforms (Next.js) is a big plus
Strong knowledge of responsive web design and frameworks such as Bootstrap or Tailwind
Experience with cross-browser and cross-platform development (Desktop, Mobile, etc.) and testing
Proven ability to optimize front-end code for performance using tools such as PageSpeed Insights, Lighthouse, or WebPageTest
Familiarity with modern front-end build pipelines and development tools
Proficient with version control using Git
Ability to translate business requirements into technical solutions
Strong English communication skills for collaborating with cross-functional teams

Responsibilities

Develop web pages and features that enhance Dialpad’s web presence and internal engineering productivity
Collaborate with cross-functional teams including product, design, and content to implement new pages, updates, and optimization tests
Maintain and optimize dialpad.com and the web stack, performing updates, fixes, and browser compatibility testing
Ensure technical excellence by conducting code reviews, testing for cross-browser and cross-platform functionality, and following best practices for front-end development
Optimize for performance and usability by improving load times, structuring pages for search engines and LLMs, and integrating analytics tracking
Participate in ongoing web improvement initiatives, proposing solutions that reduce overhead and improve engineer efficiency
Provide support for urgent requests, resolving web issues and assisting stakeholders with technical questions

Skills

Web Development

HTML

CSS

JavaScript

React

Performance Optimization

Landing Pages

Help Centers

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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