Security Engineer, Cloud Security
Red Cell PartnersSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
- Bachelor's degree in Computer Science, Information Technology, Cyber Security, or related field
- 3-8 years’ experience in Product Technical support role supporting Global enterprise customers
- Customer management capabilities, ability to handle priorities
- Ability to lead technical discussions with customers
- Ability to communicate technical concepts to non-technical audiences
- Outstanding oral and written communication skills
- Commitment to continuous learning and staying updated with new product features
- Customer focus, Analytical thinking and Logical troubleshooting aptitude
- Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments
- Strong knowledge of major cloud platforms like AWS, AZURE, GCP
- Deep knowledge of cloud constructs like IAM, CloudFormation, VPC, Subnets, NACLs, Security Groups, Lambda function etc
- Knowledge of different cloud services like ec2, Databases, etc
- Understanding of cloud-native security concepts like cloud vulnerabilities, misconfigurations
- Proven experience in troubleshooting and diagnosing issues at Linux operating system level
- Knowledge of Docker, Kubernetes, helm charts, YAML for troubleshooting application deployments
- Knowledge of Database Query language (SQL) and Regex
- Third Party tool integrations, API troubleshooting
- Performance Tuning and Optimization
- Proficiency in at least one scripting language (Python, PowerShell, Shell)
Responsibilities
- Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates
- Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers
- Communicate effectively with internal and external stakeholders
- Work with Product experts/Engineering to fix bugs or enhance product features
- Manage time and work to meet or exceed operational goals
- Learn cutting edge technologies and new product features
- Create/Share Knowledge articles and contribute to mentoring/training efforts
- May be scheduled to work on shifts/weekends/holidays as per the business requirement
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Sr Technical Support Engineer role?
A Bachelor's degree in Computer Science, Information Technology, Cyber Security, or related field is required, along with 3-8 years’ experience in Product Technical support role supporting Global enterprise customers.
What key skills are needed for this position?
Key skills include customer management capabilities, ability to handle priorities, lead technical discussions with customers, communicate technical concepts to non-technical audiences, outstanding oral and written communication skills, analytical thinking, and logical troubleshooting aptitude.
What is the work schedule like for this role?
The role is in a 24x7 dynamic environment and may require scheduled shifts, weekends, or holidays as per business requirements.
What is the company culture like at CrowdStrike?
CrowdStrike cultivates a culture that gives every CrowdStriker flexibility and autonomy to own their careers, with a high energy, fast-paced working environment focused on customer success, innovation, and passion.
What makes a strong candidate for this Technical Support Engineer position?
Strong candidates have energy and drive to learn new technologies, are fanatical about the customer, relentlessly focused on innovation, and demonstrate ownership, logical troubleshooting, and effective communication.
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees