Sr. Technical Consultant (Developer), ServiceNow HR and Workplace Service Delivery Solutions

Vienna, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must be U.S. Citizens eligible for a U.S. Public Trust security clearance. A minimum of 3 years of ServiceNow configuration/development experience is required, along with current ServiceNow certifications including Certified System Administrator (CSA), HR Professional Suite Certification, and preferably Workplace Service Delivery Accreditation, Legal Service Delivery Accreditation, and Certified Application Developer certification. Additionally, at least 5 years of experience in configuring/developing complex HR, Workplace/Facilities, and Legal technologies, including integrations and portals, is necessary.

Responsibilities

Serve as a technical expert in optimizing ServiceNow solutions, focusing on configuration over customization. Support customer engagements by defining, re-engineering, and improving processes, and conducting gap analyses. Advise customers on leveraging standard ServiceNow capabilities and lead design workshops. Draft user stories, acceptance criteria, and testing strategies, while guiding customers through documentation and approvals. Lead technical aspects of project delivery, including developing integration components like SSO and LDAP, and creating portal components. Prepare customer-facing deliverables, ensure solution quality, and manage multiple complex projects. Promote continuous improvement, support sales activities, and provide training and mentoring to the delivery team and partners. Travel up to 50% annually is expected.

Skills

ServiceNow

HR Service Delivery (HRSD)

Workplace/Facility Service Delivery (WSD)

Legal Service Delivery (LSD)

Configuration

Customization

Process Definition

Process Re-engineering

Gap Analysis

Design Workshops

ServiceNow Platform

User Stories

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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