Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must possess at least 8 years of consulting experience with complex, global organizations in HR, Workplace/Facility, and Legal operations/technology departments. Preferred qualifications include ServiceNow certifications such as Certified System Administrator (CSA) and relevant Solution-Specific Implementation Specialist/Accreditation designations (HR Suite, Workplace Service Delivery, Legal Service Delivery).

Responsibilities

The Business Process Consultant will act as a functional and process expert, guiding customers in translating business requirements into configuration requirements for ServiceNow Core Business Services Products, including HRSD, WSD, and LSD. Responsibilities include defining, re-engineering, and improving HR, Workplace/Facility, and Legal processes through workshops, gap analysis, and leading design sessions. The consultant will also own the lifecycle of user stories, support unit and user acceptance testing, prepare customer-facing deliverables focused on process, and promote continuous improvement. Additionally, they may support sales activities and provide training to other delivery team members. Up to 50% travel is expected.

Skills

ServiceNow

HR Service Delivery (HRSD)

Workplace Service Delivery (WSD)

Employee Service Management

Legal Service Delivery (LSD)

Business Process Consulting

Process Re-engineering

Gap Analysis

Configuration

Customer Engagement

Stakeholder Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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