Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Software, Cloud ComputingIndustries

Requirements

Candidates must be U.S. Citizens with the ability to obtain and maintain a U.S. Public Trust security clearance. A minimum of 8+ years of consulting experience with complex, global organizations in HR, Workplace/Facility, and Legal operations/technology departments is required. Possession of a current ServiceNow Certified System Administrator (CSA) certification is preferred.

Responsibilities

The Business Process Consultant will act as a functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow's HR Service Delivery, Workplace Service Delivery, and other core business services products. This role involves defining, re-engineering, and improving HR, Workplace/Facility, and Legal processes through workshops, leading customers to leverage standard ServiceNow capabilities, and owning the lifecycle of user stories from draft to completion. Responsibilities also include supporting unit testing, driving customer acceptance testing, preparing customer-facing deliverables, managing multiple complex projects, promoting continuous improvement, supporting sales activities, and providing training to delivery teams. Up to 50% travel may be required.

Skills

ServiceNow

HR Service Delivery

Workplace Service Delivery

Business Process Re-engineering

Gap Analysis

Stakeholder Management

Configuration

Customer Engagement

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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