Bachelor’s degree in IT or related field, or equivalent experience
3+ years programming experience (Python, PowerShell, JavaScript, or similar)
Experience building and maintaining system integrations and automations that improve business processes
ServiceNow user or administrator experience
Preferred: Experience building ServiceNow automations using workflows, Flow Designer, Orchestration, or Integration Hub
Preferred: Experience with web services APIs (REST and SOAP) for integrations
Preferred: Experience creating complex, scalable automations and integrations
Preferred: Familiarity with Linux and Windows Server environments
Responsibilities
Design, develop, and deploy sustainable automation solutions, with a strong focus on building efficient ServiceNow workflows that streamline business processes
Integrate existing and new tools and data sources seamlessly into the ServiceNow platform to enhance automation capabilities
Partner cross-functionally within MGM to ensure that all new integrations and automations adhere to best practices in architecture, security, and compliance
Clearly communicate delivery capacity and set realistic expectations with business partners regarding project timelines and milestones
Collaborate closely with the ServiceNow team to share updates on new automations, proactively identifying and mitigating any potential unintended impacts on the platform
Help define and enforce best practices for automation deployment and integration of tools and data sources within the ServiceNow environment
Assist in the administration, maintenance, and optimization of the ServiceNow platform to support ongoing business needs
Perform additional job-related duties as assigned, contributing to the continuous improvement of automation initiatives