Specialist Network Technology Support at AT&T

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Diploma or Degree in Computer Science or related discipline with at least 3-6 years of relevant work experience
CCNA / JNCIA certification is an advantage
Knowledge in Internetworking, IP routing protocol, WAN troubleshooting and performance management for IP VPN based networks
Experience in the deployment, on-going administration and troubleshooting all aspects of Cisco, Juniper, Arista, Drivenet range of Internetworking devices (Routers, LAN/WAN Switches, Load Balancers, QoS, MPLS network)
In depth knowledge of networking protocols and topologies
Ability to work independently and as part of a team
Ability to communicate and document effectively
Ability to adjust and learn to changing technology/environment is an advantage
Experience in AT&T Tools like AOTS, BMP is an advantage
Working experience in ISP network is an advantage
Required to work in 24/7 rotating shifts to support global customers

Responsibilities

Serves as primary support of network operations by managing AT&T core and mobility infrastructure end-to-end services
Identifying sources of problems and resolving tickets
Monitor elements, fault identification and management
Responds to and may implement client requests and notifies them of network problems and the impact on customer's business
Acts on client's behalf in handling network problems and changes
Day to day Monitoring, Initial triage to advance troubleshooting, response to service incidents within AT&T's network infrastructure
Utilize alarm monitoring diagnostic tools to identify, diagnose, systematically isolate faults & correct network service conditions
Interfaces with other internal technical support centers on cross-architecture network troubleshooting
Effectively communicate, both verbal and written, across multiple AT&T organizations
Remotely coordinate with network equipment vendors, Onsite tech and Service Providers to resolve the network fault
Own problem/assignment through to resolution/completion and ensure closure
Ensure escalation as part of fault resolution
Implement network change activity
Interface with US/Europe internal teams for the above activities and source help as needed

Skills

Key technologies and capabilities for this role

CiscoJuniperAristaDrivenetRoutersLAN SwitchesWAN SwitchesLoad BalancersQoSMPLSIP RoutingWAN TroubleshootingCCNAJNCIAAlarm MonitoringNetwork Troubleshooting

Questions & Answers

Common questions about this position

What is the work location for this position?

The position is located in Bangalore, India.

What are the required qualifications and experience?

A Diploma or Degree in Computer Science or related discipline with at least 3-6 years of relevant work experience is required. CCNA/JNCIA certification, knowledge in Internetworking, IP routing protocols, WAN troubleshooting, and experience with Cisco, Juniper, Arista, Drivenet devices are key.

What are the shift requirements for this role?

The selected candidate is required to work in 24/7 rotating shifts to support global customers, with 40 weekly hours.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills make a candidate stand out for this role?

Candidates with CCNA/JNCIA certification, experience in AT&T Tools like AOTS and BMP, working experience in ISP networks, and the ability to work independently, communicate effectively, and adapt to changing technology will stand out.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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