AI Platform Engineer
0x LabsSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Proven track record taking ownership of the outcomes of tasks
- Demonstrable experience designing, building, and maintaining reliable, scalable, and highly available systems
- Committed to code quality with experience in unit testing, integration testing, and test-driven development
- Proficiency in leveraging AI development tools like Copilot and Gemini effectively, understanding their limitations, and maintaining accountability
- Strong understanding of web security principles, RESTful APIs, and microservices architecture
- Familiarity with cloud infrastructure, particularly AWS, and experience running containerized applications
- Knowledge of continuous integration, deployment, and delivery (CI/CD) practices
- At least 3 years of professional software development experience, excelling in a similar role
- Driven, self-motivated, takes ownership, passionate about mastering craft, life-long learner, curious, not afraid to ask questions or challenge others
- Ability to travel for company gatherings (at least twice a year), which may include final interview stages
- For Estonia-based colleagues, preference for frequent office work (hybrid/remote optimized but in-person valued)
Responsibilities
- Join the Platform AI Group
- Use innovations in AI and LLM fields to shift Glia’s customers' efficiency to a new level
Skills
LLM
AI
Copilot
Gemini
TDD
Unit Testing
Integration Testing
System Design
Scalable Systems
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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