Software Engineer - Integrations at Assembled

New York, New York, United States

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$135,000 – $280,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Support, SaaSIndustries

Requirements

5+ years of engineering experience, ideally with experience building integrations, APIs, or distributed systems
Excited to design and own a high-leverage platform that powers dozens of integrations across our product surface
Strong empathy for customers and understand that integrations are often mission-critical to adoption and trust
Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints
Enjoy working closely with product and go-to-market teams to understand which integrations drive the most impact
Familiarity with one or more parts of our stack:
Integration surfaces: REST APIs, GraphQL, webhooks, streaming APIs
Data sync & pipelines: Postgres, Snowflake, event queues, Redis
Languages: Go and Python
Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, CloudWatch)

Responsibilities

Build the foundation of Assembled’s integrations platform
Own the systems that make Assembled interoperable with tools like CRMs, ticketing systems, internal knowledge bases, communication platforms, and AI model providers
Work on the underlying platform that enables integrations to be developed, scaled, and monitored
Develop integrations themselves
Contribute to projects including:
Unified integrations platform (authentication, rate-limiting, retries, error handling)
Enterprise-scale connectors (e.g., Salesforce, Zendesk, ServiceNow for scheduling, reporting, AI-driven automation)
Real-time sync pipelines for low-latency data synchronization (handling millions of events per day)
Monitoring and observability for integrations
AI-native integrations (secure action execution, guardrails for AI agents)

Skills

Salesforce

Integrations

Authentication

Rate Limiting

Retries

Error Handling

API Development

Scalability

Monitoring

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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