Software Engineer (Data Platform - Observability) at impact.com

Columbus, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

Solid understanding of systems and application design
Experience building and using observability features with tools such as ElasticSearch, Grafana, LogicMonitor, Splunk
Experience database monitoring and SQL tuning

Responsibilities

Become an expert of our observability tools, such as Elastic APM, Splunk, Logic Monitor, Grafana. Build and enhance monitoring and alerting solutions with these tools to ensure we are aware of the health of customer-facing product features
Leverage data analyst tools such as DataBricks, Python, Machine Learning, Anomaly Detection to merge and augment observability datasets
Ensure performance and metrics of our product features are within acceptable thresholds. Examples include: response latency, cpu and memory consumption, cloud costs, error rates, uptime
Analyze and understand client-generated workloads - ensure resource consumption is consistent with their contract (e.g. Enterprise clients generate larger requests than Small Businesses, not the other way around)
Configure alerts and document associated run books when thresholds are exceeded
Drive and contribute to root-cause analysis when issues are identified
Troubleshoot across the entire stack: hardware, software, database, network, applications, customer-generated workloads
Focus on database performance and query optimization
Implement remediations may include software or database optimizations, changes to rate limit configurations, or client outreach to reduce heavy requests
Identify targets for optimization, and collaborate with appropriate teams and stakeholders to ensure issues are resolved
Analyze platform usage data to calculate costs generated by customers using our platform, inform capacity planning decisions, and find area for improvement

Skills

Observability

Performance Optimization

Error Monitoring

SaaS Platforms

Platform Reliability

Distributed Systems

Monitoring

Benchmarking

impact.com

Partnership automation platform for businesses

About impact.com

Impact.com specializes in partnership automation within the digital marketing and advertising sector. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Impact.com differentiates itself from competitors through its extensive global presence, with offices in major cities around the world, allowing for localized support. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to its SaaS platform.

Santa Barbara, CaliforniaHeadquarters

2008Year Founded

$322.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees