Software Engineer - AI Agents (NYC) at Assembled

New York, New York, United States

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$135,000 – $280,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

5+ years of experience in software engineering as an individual contributor
Highly ambitious and driven, setting high goals for yourself and others
Put customers first, focusing on real problem-solving and making life easier for support agents
Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects
Have a bit of a maverick streak that helps you come up with creative solutions for tough problems
Have made a noticeable impact on small teams and have solid experience contributing in startups or smaller companies
Have worked with LLMs and are excited to dive into them every day
Stay humble and open to feedback

Responsibilities

Build foundational new features: Develop product features from the ground up, such as implementing translation capabilities powered by LLMs and intelligent categorization of incoming tickets. Help design and build a workflow builder that distills the complexity of workflows into a simple, intuitive interface
Improve LLM model results: Enhance retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings. Leverage implicit knowledge bases like past tickets and macros to improve model performance
Develop LLM Infrastructure: Architect abstractions for integrating various types of LLMs tailored for different applications. Design and implement evaluation and logging systems to monitor performance and build interfaces that expand platform capabilities
Engage with customers: Collaborate with customers (both support agents and managers) to understand their needs, how they interact with the product, and how to improve their lives
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, interviewing, and cross-team collaboration
Shape the team culture: Encourage a startup mentality that’s all about staying positive, aiming for top-notch product quality, and taking initiative

Skills

Golang

LLMs

RAG

Reciprocal Rank Fusion

Hybrid Search

LLM evaluation

AI agents

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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