Software Developer at Intercom

St. Louis, Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Metals Trading, Recycling, ERPIndustries

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related field
Proven experience as a Software Developer, building complex web applications or ERP systems with a portfolio representative of a strong technical acumen
Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, and various front-end frameworks (e.g., React, Angular, Vue.js) with a solid understanding of responsive design principles
Practical experience consuming and integrating RESTful APIs; experience building RESTful APIs with FastAPI is a plus
Solid working knowledge of PostgreSQL (writing queries, schema design, indexing, migrations)
Experience with version control systems and collaboration tools such as Git and Figma
Strong problem-solving skills and attention to detail to identify and resolve issues effectively
Excellent communication and teamwork skills to collaborate with cross-functional teams effectively
Must currently reside within the USA with an existing H-1B visa if applicable (company does not sponsor visas or hire from outside USA)

Responsibilities

Develop responsive and user-friendly front-end interfaces for ERP software using JavaScript, HTML, CSS, and React.js
Collaborate with back-end engineers to design, consume, and integrate RESTful APIs that retrieve and update data from PostgreSQL backends
Work closely with UI/UX designs to translate wireframes and mockups into functional user interfaces, ensuring consistency with design guidelines and best practices
Participate in defining API contracts, perform contract and integration debugging, and collaborate on end-to-end testing
Collaborate on CI/CD pipelines and use containerized development environments
Write and maintain technical documentation
Implement and maintain reusable components and libraries to streamline development and ensure consistency across the application

Skills

JavaScript

React.js

HTML

CSS

RESTful APIs

PostgreSQL

UI/UX

CI/CD

Docker

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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