Site Reliability Engineer 3 - GCP at Granicus

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTechIndustries

Requirements

Good understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud)
Experience with scripting languages such as Python, Bash, or Ruby
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
5+ years of experience

Responsibilities

Provide production support on a shift according to the team on-call roster
Work on customer and internal engineering/implementation team raised tickets while not on-call for production support (e.g., correcting data on the database server that cannot be done through the web interface)
Work on SREs backlog items
Continuously monitor the health and performance of services, systems, and infrastructure; respond to alerts and incidents promptly to ensure high availability
Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention
Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence
Participate in designing and implementing system improvements to enhance reliability, scalability, and performance
Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes
Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team
Assist in capacity planning activities to anticipate future needs and ensure infrastructure can handle growth
Implement and adhere to security best practices to protect systems and data

Skills

Kubernetes

GCP

SRE

Automation

Infrastructure

On-call Support

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Core, West VirginiaHeadquarters

1999Year Founded

$10MTotal Funding

EARLY_VCCompany Stage

Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Parental Leave

Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.

Focus on destination marketing could divert attention from core GovTech services.

Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.

The company offers subscription-based services, ensuring a steady revenue stream.

Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.

Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.

Growing government funding for digital transformation projects offers new revenue streams.

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