ServiceNow Technical Lead at DXC Technology

Plano, Texas, United States

DXC Technology Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, IT Services, InsuranceIndustries

Requirements

  • 8–10 years of overall experience in ServiceNow design, development, and implementation
  • ServiceNow Certified Application Developer (CAD) certification
  • Strong hands-on experience with ServiceNow architecture, scripting (JavaScript/Glide), and system design
  • Proven track record of migrating ServiceNow applications from development to production and supporting platform releases
  • Expertise in ServiceNow upgrades and version management
  • Demonstrated ability to analyze, refactor, and modernize legacy ServiceNow codebases
  • Must-Have ServiceNow Knowledge or Micro-Certification in at least one of the following areas: Customer Service Management (CSM), Playbooks, Flow Designer, UI Builder, Now Assist / AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF)
  • Preferred: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
  • Preferred: Experience with Agile or DevOps methodologies for ServiceNow delivery

Responsibilities

  • Lead the design, development, and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices
  • Review and refactor legacy code, ensuring quality, performance, and maintainability across modules and custom applications
  • Manage the end-to-end migration of code and configurations from development to production environments
  • Participate in platform upgrades, patching, and release activities, ensuring minimal disruption and optimal performance
  • Collaborate with architects, administrators, and business analysts to define requirements and implement solutions using ServiceNow native tools
  • Drive automation through Flow Designer, Playbooks, and Automated Test Framework (ATF)
  • Ensure adherence to coding standards, security guidelines, and compliance requirements
  • Mentor and guide junior developers, promoting a culture of technical excellence
  • Support continuous improvement initiatives across development, testing, and deployment processes

Skills

ServiceNow
ServiceNow Architecture
ServiceNow Development
ServiceNow Migration
ServiceNow Optimization
Platform Upgrades
Release Management
Code Refactoring
Technical Leadership
Platform Governance

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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