ServiceNow Technical Consultant
CprimeSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, CybersecurityIndustries
Requirements
- Bachelor’s degree in math, engineering, information systems, or a related field
- 3+ years of relevant experience
- Knowledge of CMDB Implementation
- Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)
- Expertise in web development (HTML, CSS, JavaScript)
- Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
- Experience with JavaScript/GLIDE and HTML5
- Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
- Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
- Strong analysis, problem-solving, and decision-making skills
- Organized, self-driven, able to thrive working alone or in a team, quickly adjust to changing priorities, solution-focused mindset, enthusiastic about technology, loves providing excellent customer service, and works well under pressure
Responsibilities
- Manage ServiceNow installations for the cyber and strategic risk teams
- Create go-to-market proof-of-concept applications on the ServiceNow platform
- Create rational, competent-based technological designs from functional specifications
- Create new ServiceNow procedures and workflows
- Create unique service portal pages and widgets to aid the business organization
- Review and walkthrough the code of junior team members
- Oversee development of the ServiceNow solution in accordance with industry best practices to ensure system compliance
- Create thorough and organized test plans and suites
- Estimate, organize, plan, and prioritize testing-related tasks
- Determine, record, and track software flaws
- Conduct rigorous regression testing of corrected flaws
- Take part in User Access Testing (UAT) to get feedback from the UAT Team, ITIL process owners, and clients
- Control update sets for the code base’s transfer to test and production environments
- Oversee ServiceNow administration, planning, and maintenance
- Coordinate vendors for ServiceNow product flaws
- Offer first-rate training, support, and customer service
Skills
ServiceNow
CMDB
ITSM
CSM
SecOps
HTML
Web Development
Workflows
Service Portal
Widgets
UAT
ITIL
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees