A four-year degree specializing in Computer Science, Technology, Engineering or similar
1+ years of ServiceNow implementation hands-on experience on ITSM module is preferred
Experience in Python or Core Java (Spring Framework)
Experience with object-oriented design patterns
Experience with dev ops tools like Git, Maven, Jenkins, Azure DevOps
Experience with Agile development concepts and related tools
Excellent communication and presentation skills
Ability to work under pressure and take ownership of the deliveries
Ability to work with teams across geography
Possess a positive attitude and ability to work as part of a team in a fast-paced environment
Be curious and flexible, pay keen attention to detail, use critical thinking and drive innovation
Continually learn new technologies
Responsibilities
Designing, coding, testing, and supporting reliable, robust software applications and services with high-quality standards
Develop and modify ServiceNow catalogs, workflows, forms, lists, business rules, UI components etc
Provide configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices
Research new feature enhancements and functionalities from ServiceNow
Performing code reviews and providing timely feedback to other engineers
Collaborating with product owners and stakeholder on the right units of work to be included sprint planning
Engage in clear and concise communications both verbally and in writing. Ability to represent team in calls with different stakeholders and gather feedback to be relayed back to other developers in the team
Uses various tools such as Splunk, AppDynamics, Prometheus/Grafana to conduct analysis on system performance, root cause diagnostics, and systems’/applications’ design to understand and improve the operating quality of production environments