ServiceNow Technical Consultant
CprimeSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Professional Services, Technology, IT ServicesIndustries
Requirements
- Bachelor's degree or college diploma in a business-related field
- 4 or more years of hands-on experience with ServiceNow
- Previous experience in ServiceNow upgrades
- Previous experience with one or more ServiceNow modules
- Superior facilitation and presentation techniques
- Strong teamworking skills
- Ability to professionally represent Accenture with clients
- ServiceNow Certified System Administration designation (recommended)
- Certifications in one or more ServiceNow modules (recommended)
- Reliability clearance eligibility
- English proficiency (required for interactions with English-speaking stakeholders)
Responsibilities
- Collaborate with clients to design, optimize, and implement business processes leveraging the ServiceNow platform
- Provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC
- Understand and utilize ServiceNow methodologies, collateral, and accelerators
- Gather, understand, and document requirements from clients
- Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes
- Assist with the vision, design, build, and implementation of ServiceNow solutions
- Develop and execute test scripts for ServiceNow implementations
- Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities
- Create requirements stories, process documentation, and training guides
- Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants
- Provide support for existing ServiceNow solutions and recommend opportunities for enhancements
Skills
ServiceNow
ITSM
ITOM
FSM
SPM
CSM
HR Service Delivery
Security Operations
HAM
SAM
GRC
Business Process Design
Gap Analysis
Requirements Gathering
Test Scripts
Accenture
Global professional services for digital transformation
About Accenture
Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.
Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees
Risks
Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.
Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.
The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.
Differentiation
Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.
The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.
Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.
Upsides
Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.
The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.
Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.
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