Legal Researcher (Mandarin/English)
JerrySalary not specified
Full Time
Entry Level & New Grad
Service Desk Analyst (Mandarin Speaker) at DXC Technology
Petaling Jaya, Selangor, Malaysia
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
IT ServicesIndustries
Requirements
- Previous experience in a fast-paced, high-pressure role in a constantly changing business environment
- Strongly team-focused with proven communication skills
- Flexible and willing to work variable shift patterns
- Technical aptitude and basic understanding of various hardware, software, Microsoft operating systems, and applications (preferred)
- Excellent verbal and written communication skills in Mandarin and English
- Previous experience in a technical support or customer service environment, delivering front-line service to customers, preferably in an international company (ideal)
Responsibilities
- Answer contacts promptly and professionally
- Log/validate all contacts in the Call Handling Database
- Resolve a high percentage of customer problems using relevant tools and systems
- Manage end-to-end all calls logged, providing regular updates to customers on call status
- Complete follow-on actions as appropriate
- Invoke Escalation Procedures within defined time frames
- Adhere to account Policies & Procedures
- Work to achieve individual and team goals
- Protect confidential and sensitive information and materials
- Observe strict compliance to licensing, copyright, and trademark legislation
- Accomplish other duties as required
- Adhere to all DXC Policies & Procedures, including Security and SOBC
Skills
Service Desk
Troubleshooting
Microsoft Operating Systems
Call Logging
Customer Support
Mandarin
English Communication
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees