Senior Windows Systems Administrator at Global Payments

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial TechnologyIndustries

Requirements

Expertise in designing, implementing, and maintaining Windows systems, including approved vendor hardware and software
Ability to install, document, and configure Windows Operating Systems
Proficiency in reviewing complex designs and configuring hardware, peripherals, services, settings, directories, storage, etc
Experience performing Operational Acceptance Testing and evaluations for service integration, focusing on scale, capacity, resiliency, and reliability
Capability to design and implement multi-site Windows Active Directory infrastructure
Knowledge of monitoring systems to ensure platform availability per SLAs, including setting thresholds and alerts
Skills in reacting to and responding to events per escalation procedures
Experience providing 3rd line technical support and deploying changes via change control processes
Proficiency in monitoring system logs, detecting, troubleshooting problems, and escalating issues
Ability to conduct complex system maintenance, including patch management, firmware management, and OS upgrades per best practices
Familiarity with backup procedures, disaster recovery systems, and regular DR testing
Knowledge of Information Security guidelines, PCI standards, and security monitoring
Experience providing on-call support 24/7 and out-of-hours support for changes and maintenance
Ability to mentor less experienced team members

Responsibilities

Install, document, and configure Windows Operating Systems
Review complex designs and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with design requirements
Perform Operational Acceptance Testing and evaluations as part of Service Integration
Provide estimates of work effort and impact for projects and tasks
Design and implement multi-site Windows Active Directory infrastructure
Monitor systems to ensure availability per SLAs and support monitoring systems
React and respond to events per escalation procedures
Provide complex statistical information to datacentre management for status updates
Act as 3rd line technical support and deploy changes per Global Payments change control process, managing tickets
Monitor and review system logs, detect/troubleshoot problems, escalate, and support issue resolution via ticketing
Provide feedback and updates to Incident resolution support teams
Provide on-call support 24/7 and investigate/troubleshoot/mentor on escalated issues
Plan and develop strategies for patch management, firmware management, and OS upgrades; provide out-of-hours support
Ensure systems are backed up per practices and mentor team members in maintenance
Report and assist in investigations of security breaches per Information Security guidelines
Review and investigate issues from security monitoring and system access per guidelines
Maintain systems to meet PCI, Security Standards, and industry best practices
Create/review disaster recovery systems, maintain code/configuration/documentation, and perform regular DR testing
Interact closely with client service representatives