[Remote] Senior Technical Support Engineer at Tines

North America

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Security, ITIndustries

Requirements

Comfortable using standard tools like Postman to test APIs
Significant experience working with and implementing APIs, including poorly documented ones, and connecting to APIs that require complex authentication, such as signed signatures
Technical curiosity about technology and automation
Experience with containerization, such as Docker, Fargate, and Kubernetes
Knowledge of and experience implementing complex automation use cases
Proven mentoring and coaching skills
Eight years plus of technical support experience in automation or a related field
Excellent analytical and troubleshooting skills
Experience with communicating complex technical ideas to non-technical and technical stakeholders alike

Responsibilities

Providing prompt responses to and taking ownership of enterprise customers, partners, and colleagues’ queries, with an ability to build, troubleshoot, or modify workflows on calls with customers
Assisting prospects, customers, partners, and colleagues with advanced Tines queries
Providing deep knowledge of formulas used within Tines, as well as common patterns like pagination
Taking ownership of escalations from colleagues as required
Hosting regular meetings with engineers to review open tickets and escalations, as well as structured mentoring to ensure they have the technical skills they need
Conducting case reviews and recommending development opportunities to support management
Partnering with the marketing team for events, blogs, webinars, or write-ups as needed
Helping shape the future of new features with detailed write-ups, feedback, ideas, and early-stage testing
Working on specific documentation projects as well as creating, reviewing, and approving content for the Tines Explained knowledge base
Providing on-call support for weekends and public holidays

Skills

Key technologies and capabilities for this role

TinesWorkflow AutomationAPI IntegrationTroubleshootingFormulasPaginationTechnical SupportCustomer Escalations

Questions & Answers

Common questions about this position

What are the key skills required for the Senior Technical Support Engineer role?

Key skills include comfort using tools like Postman to test APIs, significant experience working with and implementing APIs including poorly documented ones and those with complex authentication, technical curiosity about technology and automation, and experience with containerization such as Docker, Fargate, and Kubernetes.

Is this position remote or does it require working from an office?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What are Tines' company values and culture like?

Tines is driven by values of Simplicity, Speed, and Soundness, committed to exceptional customer experiences and fostering a culture that nurtures individual curiosity, growth, and integrity.

What makes a strong candidate for this Senior Technical Support Engineer position?

A strong candidate has significant API experience including complex authentication, proficiency with tools like Postman, technical curiosity, containerization knowledge, and the ability to troubleshoot workflows, handle escalations, and engage directly with customers, partners, and colleagues.

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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