Senior Technical Consultant, ServiceNow at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

7+ years of experience working with ServiceNow, including hands-on development and implementation
Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM
Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences
Proven track record of successful customer interactions and project deliveries
ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certifications (Preferred)
Experience with additional ServiceNow modules like HRSD or GRC (Bonus)

Responsibilities

Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements
Conduct workshops and demos for stakeholders and end users
Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions
Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities
Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations
Perform ongoing Discovery and CMDB maintenance
Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc
Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed
Comfortable working in Agile environments with active sprint participation and backlog grooming

Skills

Key technologies and capabilities for this role

ServiceNowITSMService PortalIntegrationsITOMDiscoveryCMDBHAMScriptingWorkflowsBusiness RulesUI PoliciesRESTSOAP

Questions & Answers

Common questions about this position

What experience level is required for this Senior Technical Consultant role?

The role requires at least 7 years of hands-on experience working with ServiceNow, including development and implementation.

What key ServiceNow modules and skills are needed for this position?

Candidates need strong expertise in ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM). Proficiency in scripting, workflows, business rules, and UI policies is also required.

What is the salary for this Senior Technical Consultant position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for this ServiceNow consultant role?

A strong candidate has 7+ years of ServiceNow experience, expertise in key modules like ITSM and ITOM, excellent communication skills, and preferred certifications such as ServiceNow Certified System Administrator or Application Developer. Bonus experience in HRSD or GRC and a proven track record in client projects also stand out.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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