ServiceNow

Senior Staff Technical Program Manager | Security

Orlando, Florida, United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Cloud Computing, Enterprise Software, Information Technology, CybersecurityIndustries

Requirements

Candidates should have 12+ years of hands-on Program Management experience, with 6-8 years specifically within a large to medium-sized software company. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required. Strong teamwork, communication, problem-solving, conflict resolution, active listening, time management, interpersonal skills, negotiation, and persuasion abilities are essential, along with exceptional relationship-building skills with empathy and social awareness. A deep understanding of global cybersecurity themes, regulations, trends, tools, and terms is necessary.

Responsibilities

The Senior Staff Technical Program Manager will manage multiple large Security programs and projects from business case to implementation, developing detailed execution plans and managing financials, progress, metrics, change control, testing, and release to production within budget constraints. They will provide overall communication, create status reporting for steering committees, and apply best practices throughout project phases. The role involves leading strategic planning, streamlining work processes, engaging with the business to understand technical needs and capture requirements, and driving crucial conversations with senior executives to define strategic business cases and measurable outcomes. Additionally, they will drive PMO activities, develop standardized program management processes and methodologies, guide teams, provide technical solutions, and mitigate hurdles. Understanding global cybersecurity themes, regulations, trends, tools, and terms is a key aspect of the role.

Skills

Security Programs
Technical Program Management
Enterprise Environments
Business Applications
Project Execution
Financial Management
Progress Tracking
Change Control
Release Management
Status Reporting
Steering Committee Communication
Vendor Management
SaaS

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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