Customer Solution Architect (EMEA)
SupabaseSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms
- 3-4 years of experience in a professional services or consulting role
- Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management
- At least Experimenter-level AI fluency, having built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs)
- Well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape
- Ability to understand and customise messaging and consulting across verticals, use cases and geographies
- Keen understanding of business workflows and comfortable using process mapping tools such as LucidChart and Visio
- Excellent communication skills: able to modulate style to engage stakeholders of varying seniority and technical backgrounds, and deliver compelling presentations and product demonstrations
- Able to prioritise and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities
- Able to influence customer priorities, prioritise competing demands, and balance customer needs against business priorities
- Highly collaborative team player comfortable navigating ambiguity and thriving with cross-functional teams
- Able to adapt to new technologies and learn quickly
Responsibilities
- Deeply understand clients' business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow
- Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance
- Develop solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements
- Provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise (developer mindset)
- Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners
- Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications
- Partner with Airtable Engagement Managers to validate scope for professional services engagements
- Partner with other services and partner team members on larger engagements
- Partner with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements
- Mentor Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices
Skills
Airtable
Solution Architecture
Data Governance
Business Process Mapping
Implementation Planning
Project Management
Technical Guidance
Stakeholder Management
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees