Senior Software Engineer, Frontend (Insights)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Cresta is on a mission to transform every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and Tim Shi, an early member of Open AI. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

This role focuses on building the Cresta Insights platform, a Customer Data Platform that delivers timely, actionable insights to drive business growth. You’ll be instrumental in shaping the future of customer engagement by building a state-of-the-art platform for visualizing customer data and guiding engagement across all touch-points.

Responsibilities

• Work with the product manager to define and detail the product requirements.
• Define software architecture and design matching the requirements.
• Write and push high-quality code efficiently for both the frontend and backend.
• Apply synchronous and asynchronous design patterns.
• Scale distributed applications.
• Identify and leverage opportunities to improve general engineering productivity.
• Integrate with various tools for CI/CD, test automation, monitoring, logging, and documentation.
• Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7.

Qualifications We Value

• A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications.
• Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc.
• Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products.
• Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring.

Application Instructions

• Interested candidates should apply through Cresta's careers page or other specified channels (details not provided in the description).