Senior ServiceNow Solutions Technical Architect at Western Digital

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data StorageIndustries

Requirements

Expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features
Ability to stay current on product releases, roadmap updates, and industry trends
Deep expertise in ServiceNow configuration, development patterns, and feature usage
Proficiency in architectural design covering workflows, data structures, platform topology, and integration strategies (e.g., IntegrationHub, Flow Designer, APIs)
Experience with ITSM, ITOM, HRSD, and custom applications
Skills in Agile planning and delivery processes (backlog grooming, sprint reviews, incremental delivery)
Capability to translate complex business needs into robust technical designs aligned to platform guardrails and enterprise architecture standards
Experience modernizing legacy, heavily customized ServiceNow instances to eliminate technical debt and adopt out-of-the-box capabilities

Responsibilities

Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies
Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications
Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards
Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices
Maintain expert-level knowledge across the ServiceNow product suite and proactively guide adoption of new capabilities
Act as an internal authority on ServiceNow configuration, development patterns, and feature usage
Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions
Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent
Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions
Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery
Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange
Architect solutions that meet enterprise standards for availability, performance, and security
Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features

Skills

ServiceNow

Enterprise Architecture

Solution Design

Platform Governance

ITSM

Scalable Solutions

Secure Solutions

High-Performing Solutions

Best Practices

Project Delivery

Western Digital

Provides data storage solutions and services

About Western Digital

Western Digital provides a variety of data storage solutions, including Network Attached Storage (NAS), Storage Area Network (SAN), private cloud, and hyper-converged infrastructure. Their products are designed to help businesses manage and store data efficiently and reliably. For example, their all-flash arrays are optimized for high input/output applications, while the JetStor brand offers cost-effective NAS and SAN arrays that support multiple host ports for improved performance. What sets Western Digital apart from its competitors is its extensive experience in the data storage market and its ability to cater to a wide range of clients, from large corporations to small businesses. The company's goal is to deliver high-value storage solutions that meet the diverse needs of its customers, ensuring they have the tools necessary for effective data management.

San Jose, CaliforniaHeadquarters

2014Year Founded

$927.9MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Paid sick leave & vacation time

Medical/dental/vision insurance

Life, accident, & disability insurance

Tax-advantaged flexible spending and health savings accounts

Employee assistance program

Tuition reimbursement

Employee stock purchase plan

Western Digital Savings 401(k) Plan

Risks

Seagate's HAMR technology may outperform Western Digital's ePMR in high-capacity HDDs.

Toshiba's HAMR and MAMR technologies intensify competition in the storage market.

Focus on consumer products may neglect enterprise client needs, risking market share.

Differentiation

Western Digital leads in high-capacity HDDs with 32TB UltraSMR and ePMR technology.

The company offers diverse storage solutions, including NAS, SAN, and private cloud.

Western Digital's SanDisk and WD_BLACK brands target creators and gamers effectively.

Upsides

Growing demand for high-capacity storage driven by AI and data-intensive applications.

Recent product launches cater to the expanding gaming and content creation markets.

Advancements in ePMR technology enhance Western Digital's competitive edge in HDDs.

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