Senior Technical Consultant, IT Operations Management (ITOM) Workflow …
ServiceNowSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Bachelor's degree or equivalent combination of education and experience; degree in computer science, management information systems, or related field preferred
- At least 3-5 years of experience
- Experience working with ServiceNow ITOM functions and tools (e.g., Discovery, Service Mapping, Event Management, CSDM)
- Certifications in ServiceNow ITOM (e.g., Discovery, Service Mapping)
- Experience with company products, services, documentation, and ServiceNow ITOM Management procedures
- Experience developing complex ServiceNow ITOM Management implementations and organizational processes
- ITOM integrations experience or knowledge (e.g., SailPoint, SAP, SCCM, Dynatrace)
- Strong analytical and problem-solving skills
- Good communication skills
- Good personal computer and business solutions software skills
- Ability to work independently and as part of a team
Responsibilities
- Develop, implement, and maintain solutions within ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CSDM adherence, etc.)
- Configure and customize ServiceNow ITOM modules, including scripting (JavaScript), workflow design, and UI modifications
- Implement and maintain service maps and discovery schedules to ensure accurate and up-to-date configuration data
- Configure event rules, alerts, and notifications within ServiceNow Event Management to automate incident creation and response
- Interact with client management to answer questions, solve problems, and handle requests regarding complex system issues
- Provide leadership and work guidance to less experienced personnel
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What salary can I expect for the Senior ServiceNow ITOM Consultant role?
This information is not specified in the job description.
Is this Senior ServiceNow ITOM Consultant position remote or office-based?
This information is not specified in the job description.
What skills and experience are required for this Senior ServiceNow ITOM Consultant role?
Candidates need at least 3-5 years of experience with ServiceNow ITOM functions and tools, including developing and implementing solutions in modules like Discovery, Service Mapping, and Event Management, plus scripting in JavaScript. Certifications in ServiceNow ITOM such as Discovery and Service Mapping are required.
What is the company culture like at DXC Technology?
DXC Technology values diversity as an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities.
What makes a strong candidate for the Senior ServiceNow ITOM Consultant position?
Strong candidates will have a Bachelor's degree in computer science or related field, 3-5 years of ServiceNow ITOM experience with relevant certifications, strong analytical and problem-solving skills, good communication skills, and the ability to work independently and in a team.
DXC Technology
IT services for enterprise modernization and management
About DXC Technology
DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.
McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
Risks
Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.
Differentiation
DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.
Upsides
DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.
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