Senior ServiceNow ITOM Consultant at DXC Technology

Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's degree or equivalent combination of education and experience; degree in computer science, management information systems, or related field preferred
At least 3-5 years of experience
Experience working with ServiceNow ITOM functions and tools (e.g., Discovery, Service Mapping, Event Management, CSDM)
Certifications in ServiceNow ITOM (e.g., Discovery, Service Mapping)
Experience with company products, services, documentation, and ServiceNow ITOM Management procedures
Experience developing complex ServiceNow ITOM Management implementations and organizational processes
ITOM integrations experience or knowledge (e.g., SailPoint, SAP, SCCM, Dynatrace)
Strong analytical and problem-solving skills
Good communication skills
Good personal computer and business solutions software skills
Ability to work independently and as part of a team

Responsibilities

Develop, implement, and maintain solutions within ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CSDM adherence, etc.)
Configure and customize ServiceNow ITOM modules, including scripting (JavaScript), workflow design, and UI modifications
Implement and maintain service maps and discovery schedules to ensure accurate and up-to-date configuration data
Configure event rules, alerts, and notifications within ServiceNow Event Management to automate incident creation and response
Interact with client management to answer questions, solve problems, and handle requests regarding complex system issues
Provide leadership and work guidance to less experienced personnel

Skills

ServiceNow

ITOM

Discovery

Service Mapping

Event Management

CSDM

JavaScript

SailPoint

SAP

SCCM

Dynatrace

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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