Senior Security and Identity Escalation Engineer at Universal Music Group

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, MediaIndustries

Requirements

Expert-level identity management: Demonstrated mastery of enterprise identity platforms and protocols, including Azure Active Directory, Ping, Okta, Active Roles, Cayosoft, and Microsoft Identity Manager
Deep expertise in identity and access management (IAM)
Ability to lead complex troubleshooting efforts in a global enterprise environment
Strategic mindset for threat mitigation, security within Tech Ops, and operational excellence
Willingness to work out of standard business hours occasionally

Responsibilities

Act as the final escalation point for identity and security incidents: Own and resolve the most complex and critical incidents that other teams cannot solve, providing leadership during high-severity events and coordinating cross-functional teams
Develop escalation frameworks: Design, implement, and refine the escalation management process for Global Technical Operations Center, ensuring efficient triage, documentation, and resolution
Conduct strategic troubleshooting and root cause analysis (RCA) for recurring, complex problems, developing long-term solutions like automation and architectural changes
Mentor and uplevel the team: Serve as a technical leader, lead training on advanced security concepts, threat landscapes, and best practices, fostering continuous learning and operational excellence
Maintain and enhance knowledge of key technologies
Collaborate with security and identity architects to influence and enforce standards based on Zero Trust and Defense in Depth principles
Identify opportunities for network automation, scripting, and tool development to streamline operations
Monitor, analyze, and report on capacity and utilization; develop strategies for growth, capacity planning, and performance improvement
Create and maintain comprehensive documentation for configurations, standard operating procedures (SOPs), and incident response protocols
Communicate effectively with technical and non-technical stakeholders, including senior management, on incident status, resolution plans, and issues; build partnerships with IT areas, vendors, and business units
Mentor and lead the team to attract and retain talent, promoting an inclusive environment

Skills

Identity and Access Management

IAM

Security Incidents

Escalation Management

Root Cause Analysis

RCA

Troubleshooting

Automation

Threat Mitigation

Tech Ops

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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