Intercom

Senior Python Developer

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software DevelopmentIndustries

Requirements

Candidates must possess at least 5 years of experience as a Backend Engineer with Python, demonstrating strong proficiency in FastAPI or other Python web frameworks such as Flask or Django. They should have extensive experience with PostgreSQL, including database design, indexing, and query optimization, along with knowledge of asynchronous programming and event-driven architectures. Furthermore, candidates are expected to have hands-on experience with cloud platforms like AWS, GCP, or Azure and containerization tools such as Docker and Kubernetes, and familiarity with Redis, Celery, RabbitMQ, or Kafka for asynchronous processing. Experience implementing secure and scalable authentication mechanisms, proficiency in CI/CD pipelines, and a strong understanding of Agile methodologies and DevOps practices are also required.

Responsibilities

The Senior Python Developer will be responsible for designing and implementing scalable and efficient RESTful APIs using FastAPI, optimizing and managing PostgreSQL databases to ensure high availability and performance, and implementing best practices for API development including authentication, authorization, and rate limiting. They will improve system reliability, scalability, and performance through architectural decisions, collaborate with frontend developers, DevOps, and product teams to ensure data flow and integration, write unit and integration tests, enhance and maintain CI/CD pipelines, identify and resolve performance bottlenecks, and ensure a seamless user experience.

Skills

Python

FastAPI

Flask

Django

PostgreSQL

Database Design

Indexing

Query Optimization

Asynchronous Programming

Event-Driven Architectures

AWS

GCP

Azure

Docker

Kubernetes

Redis

Celery

RabbitMQ

Kafka

JWT

OAuth

CI/CD

Agile Methodologies

Scrum

Kanban

DevOps

Communication Skills

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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