Senior Observability Analyst at Procore Technologies

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

8+ years of hands-on experience in an Observability or Monitoring role, with significant experience in a senior or lead capacity
Proven experience in an IT Support, Helpdesk, or NOC environment, including leading or mentoring a team
Deep, hands-on experience with monitoring tools like Prometheus, Grafana, Datadog, New Relic, or Dynatrace, including a strong understanding of tool administration and data pipeline optimization
Advanced understanding of networking concepts, cloud services (AWS, Azure, GCP), and containerization (Kubernetes, Docker)
Expert-level familiarity with observability for enterprise SaaS platforms like Workday, Salesforce, and NetSuite
Exceptional analytical and troubleshooting skills with a demonstrated ability to solve complex, high-impact problems
Proven experience leading incident, change, and problem management processes within an ITIL/ITSM framework
The ability to lead and mentor junior team members, fostering a culture of continuous learning and accountability
Excellent written and verbal communication skills, with the ability to present technical information clearly to both technical and non-technical audiences
Strong customer service orientation and a commitment to operational excellence
Willingness to work in a 24x5 support environment

Responsibilities

Lead the development and maintenance of monitoring dashboards, alerts, and KPI/SLI reporting for network devices, cloud services, and critical infrastructure components
Serve as a subject matter expert for observability of our enterprise SaaS applications (Workday, Salesforce, NetSuite)
Develop and refine comprehensive dashboards that track key business performance indicators, such as login times, page load speeds, and API latency, providing strategic insights to senior leadership
Own the resolution of complex incidents, acting as the escalation point for the team and performing advanced root cause analysis
Drive cross-functional collaboration with Network, Cloud, and Application Engineering teams to enhance observability coverage and implement best practices
Manage relationships with external vendor support teams, leading the communication and escalation of complex issues to ensure rapid resolution
Establish and enforce proactive notification and communication protocols to stakeholders for all critical service degradations, integration failures, and process errors
Conduct deep-dive analysis of performance metrics and logs to identify recurring issues and systemic trends
Lead problem management efforts, partnering with technical SMEs and stakeholders to drive permanent improvements and prevent future incidents
Take ownership of the team's knowledge base, creating and maintaining high-quality runbooks, SOPs, and documentation to support operational maturity and enable junior team members
Mentor junior team members and contribute to the long-term observability roadmap

Skills

Key technologies and capabilities for this role

ObservabilityMonitoring DashboardsAlertingKPISLIRoot Cause AnalysisIncident ManagementSalesforceWorkdayNetSuiteNetwork DevicesCloud ServicesSaaS Applications

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This is an on-site position in either the Bangalore or Pune office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What technical skills and experience are required for this role?

Candidates need 8+ years in Observability or Monitoring roles, experience leading or mentoring teams, deep hands-on expertise with tools like Prometheus, Grafana, Datadog, New Relic, or Dynatrace, and advanced knowledge of networking and cloud services.

What does the team structure look like for this position?

This is a leadership role reporting to the Director of End User Services & ITSM, Ganesh Annaswamy, involving mentoring junior team members.

What makes a strong candidate for this Senior Observability Analyst role?

A strong candidate has 8+ years of hands-on observability experience in senior/lead roles, proven IT Support/NOC background with team leadership, and deep technical expertise in monitoring tools, networking, and cloud services.

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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