Job Description

Position Overview

This is a full-time, remote position focused on leveraging AI and Machine Learning within the Digital Technology department. The role involves transforming IT operations by focusing on transformation, experience, AI-driven automation, innovation, and growth to deliver delightful and secure customer and employee experiences.

Company Description

ServiceNow, founded in San Diego, California in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Our purpose is to make the world work better for everyone.

Team Values

• Demonstrate humility and foster a culture of mutual support.
• Embrace continuous learning and knowledge sharing through collaboration, mentorship, and team-led learning sessions.
• Deliver high-quality work with integrity and commitment to excellence.
• Cultivate a positive and collegial work environment, valuing connection and camaraderie.

Responsibilities

• Analyze data to gather insights.
• Train, test, deploy, and maintain complex ML/AI/GenAI models at scale.
• Build ML/AI-enabled applications on the ServiceNow platform.
• Integrate ML/AI capabilities into the ServiceNow platform.
• Help evolve the MLOps processes followed by the team.
• Design and build end-to-end proof of concepts and prototypes of products and solutions.

Requirements

• Typically requires a minimum of 5+ years of related experience.
• Strong analytical skills with a focus on data-driven decision-making.
• Proficiency in Python and its data science/machine learning libraries (e.g., NumPy, Pandas, Scikit-learn, TensorFlow, PyTorch).
• Demonstrated experience delivering scalable machine learning, deep learning, or generative AI solutions.
• Solid understanding of MLOps practices, ideally with hands-on experience using Azure ML services.
• Experience working with modern data platforms such as Snowflake.
• Ability to quickly learn and apply new technologies, including the ServiceNow platform.
• Strong grasp of software design and integration patterns, data modeling principles, and industry best practices.
• Proven track record of successfully delivering complex, cross-functional projects.
• Excellent debugging, testing, and problem-solving capabilities.

Compensation and Benefits

• Base Pay: $158,500 - $269,500 (guideline, varies by location, qualifications, skill level, and competencies).
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and On Target Earnings (OTE) for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Program (ESPP), matching donations, flexible time away plan, and family leave programs.
• Note: Compensation is based on geographic location and subject to change.

Work Personas

ServiceNow embraces a flexible and trusting approach to its distributed work environment, offering flexible, remote, or hybrid work personas.