Senior Logistics Performance Manager (Mandarin speaker) at Back Market

Bordeaux, Nouvelle-Aquitaine, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, TechnologyIndustries

Requirements

Masters' degree or equivalent
At least 5-7 years of experience in Operations, Logistics and/or Care and process
Fluent or native in Mandarin and fluent in English
Strong analytical skills (Excel black belt level), bonus: proficiency in SQL
Highly data-driven and know how to define KPIs and focus on high-impact projects
Experience in best-in-class customer service organizations or in relevant consulting and process management roles
Preferably worked in a start-up hyper growth environment; solution oriented, focused on quick results and lean approach
Excellent stakeholder management skills, both internally and externally

Responsibilities

Own Back Market’s delivery performance
Follow-up, report and analyse the delivery performance
Lead efforts to improve delivery performance over the globe
Manage the delivery performance of partner sellers pool by creating the right process, incentives, and coercitive mechanisms
Oversee and improve the performance of carrier network
Lead fulfilment partner network in Europe
Closely collaborate with Asian-based seller pool to optimize their last mile delivery in EU
Own the delivery contact rate plan
Build yearly plan to decrease the customer contacts
Set up quarterly targets
Work with product team to have project improvements settled in their roadmap
Calculate the impacts on budget
Handle the delivery agents process
Develop and implement new processes to boost customer satisfaction regarding deliveries
Create a seamless environment for customers where they proactively obtain all necessary information about their deliveries

Skills

Logistics

Performance Management

Data Analysis

Reporting

Delivery Performance

Seller Management

Carrier Management

Process Improvement

Incentives Design

Mandarin

Cross-functional Collaboration

Back Market

Global marketplace for refurbished electronics

About Back Market

Back Market is a global marketplace that specializes in selling refurbished electronic devices. The company partners with professional refurbishers to ensure that each device meets strict quality and performance standards. By focusing on refurbished technology, Back Market aims to promote sustainability and reduce electronic waste, appealing to environmentally conscious consumers and budget-savvy shoppers who want high-quality tech at lower prices. The platform operates in multiple countries and uses a thorough vetting process to ensure the reliability of its products. Back Market's business model is commission-based, earning revenue from transactions on its platform, which allows for efficient scaling while maintaining quality control. Additionally, the company values work-life balance and flexibility for its employees, fostering a positive work environment.

Paris, FranceHeadquarters

2014Year Founded

$991MTotal Funding

SERIES_ECompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Flexible Work Hours

Remote Work Options

Paid Vacation

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Mental Health Support

Company Equity

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Wellness Program

Professional Development Budget

Conference Attendance Budget

Home Office Stipend

Phone/Internet Stipend

Risks

Increased competition from new entrants like Swappa and Decluttr threatens market share.

Consumer skepticism towards refurbished electronics remains a significant challenge.

Economic downturns can reduce consumer spending on electronics, impacting sales.

Differentiation

Back Market focuses on sustainability by promoting refurbished electronics to reduce e-waste.

The company collaborates with professional refurbishers to ensure high-quality standards.

Back Market operates in 13 countries, offering a global reach for refurbished electronics.

Upsides

Back Market raised $510 million, valuing it at $5.7 billion in January 2022.

The European Union's Right to Repair legislation boosts demand for refurbished electronics.

The global refurbished smartphone market is projected to grow significantly by 2024.

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