Senior IT Specialist at Relay

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

A minimum of 5 years of experience in an IT Systems Administrator or IT Support role
Demonstrable, hands-on experience managing an Okta environment, including application integrations and user lifecycle management
Strong understanding of identity management concepts, including Single Sign-On (SSO), SAML, SCIM, OIDC, and MFA
Proficiency in supporting both Windows and macOS environments
Experience troubleshooting hardware

Responsibilities

Manage the end-to-end user lifecycle, including onboarding, offboarding, and role changes within Okta
Configure and maintain application integrations using SAML, SCIM, and OIDC protocols
Administer Universal Directory, group policies, and Multi-Factor Authentication (MFA) policies to enhance security
Troubleshoot and resolve Okta-related issues, such as login failures, application access problems, and MFA challenges
Maintain clear and concise documentation for Okta processes and configurations
Serve as a point of contact for IT support requests, providing timely, empathetic, and clear communication to end-users
Own the end-to-end IT onboarding and offboarding processes, including hardware provisioning, user account creation, system access management, and in person onboarding to ensure a seamless new hire experience
Diagnose and resolve hardware issues for company-provided laptops (Mac/PC), peripherals, and other office equipment
Provide administration and support for our suite of SaaS applications (e.g., Google Workspace, Microsoft 365, Slack, Zoom, Notion and many others)
Assist in the deployment and management of employee workstations and software
Proactively identify opportunities to automate processes and improve the end-user experience
Stay current with emerging Okta features, security best practices, and IT industry trends
Collaborate with the broader IT team on projects and initiatives

Skills

Key technologies and capabilities for this role

OktaIAMGoogle WorkspaceNotionZohoSlackHardware Support

Questions & Answers

Common questions about this position

Is this a remote role or does it require office presence?

This is a full-time, in-office role based in the Raleigh, NC headquarters, requiring 5 days per week in the company office from Monday to Friday.

What are the key skills required for the Senior IT Specialist role?

The role requires proven experience with Okta administration, including managing user lifecycle, configuring SAML/SCIM/OIDC integrations, and troubleshooting issues, along with IT systems knowledge for hardware support (Mac laptops) and SaaS apps like Google Workspace, Notion, Zoho, and Slack.

What does the IT team structure look like at Relay?

You will join Relay's IT team as the primary administrator for Okta IAM and a key player in general IT operations and end-user support.

What is the work environment like at Relay?

Relay offers a dynamic high-growth startup environment focused on a mission to improve frontline worker communications through innovative cloud technology.

What makes a strong candidate for this Senior IT Specialist position?

A strong candidate is a proactive problem-solver with a solid foundation in IT systems, proven Okta administration experience, customer-focused mindset, and an insatiable appetite to learn new technologies while prioritizing exceptional user experience.

Relay

Communication platform for workforce efficiency

About Relay

Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.

Raleigh, North CarolinaHeadquarters

2015Year Founded

$46.7MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times

Risks

Emerging competitors like Apiture and Vantaca threaten Relay's market share.

Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.

Reliance on Series B funding may lead to financial instability if growth targets aren't met.

Differentiation

Relay offers real-time language translation for frontline teams, enhancing communication efficiency.

The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.

Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.

Upsides

Relay's Series B funding of $35M supports growth in productivity and safety features.

The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.

Advancements in voice interface technology enhance Relay's user interaction and accessibility.

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