[Remote] Senior Integrations Engineer at Restaurant365

Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant TechnologyIndustries

Requirements

Experienced Integration Engineer with strong background in connecting data sources to Glean (enterprise search/knowledge platform)
Hands-on experience implementing and operating Model Context Protocol (MCP) solutions, including building and maintaining MCP servers and integrating with MCP-compatible clients
Proficiency with the MCP data model and lifecycle: tool/resource/prompt registration, capability discovery/negotiation, and JSONRPC 2.0 over stdio/websocket transport
Ability to develop MCP servers in Python or Node.js using official SDKs, expose robust tool interfaces, resource templates, and structured outputs, and design for idempotency and safe retries
Designing MCP tools that wrap enterprise SaaS APIs (e.g., Microsoft 365, Slack, Jira/Confluence, Salesforce, Freshservice, GitLab, Zoom, Gong), including pagination, ratelimit handling, and backoff strategies
Strong authentication/authorization for MCP: service accounts, token management, scope minimization, per-tool RBAC, multitenant isolation, and secure secret storage/rotation
Permission mirroring and context propagation: mapping enterprise RBAC/least-privilege to MCP tools/resources; enforcing caller identity and data access boundaries end-to-end

Responsibilities

Own the strategy and roadmap for Glean connectors across core SaaS tools (e.g., Microsoft 365/SharePoint/OneDrive, Slack, Jira, Confluence, Salesforce, Freshservice, GitLab, Zoom, Gong and others), including evaluation, rollout, and ongoing optimization
Build and maintain integrations using native Glean connectors and custom solutions via APIs/SDKs, webhooks, and ingestion pipelines; define schemas, mappings, permissions models, and crawl schedules for performance and freshness
Ensure robust authN/authZ patterns (OAuth 2.0/OIDC, service principals, app registrations), secure secrets management, and consistent RBAC/group sync via SCIM for precise permission mirroring
Instrument and monitor connector health and SLAs (crawl/index latency, error budgets, backoff/retry strategies); implement alerting and dashboards; drive root cause analysis and permanent fixes for ingestion issues
Partner with Infosec, Legal, and People Team on data governance (permission-scoped indexing, privacy controls, redaction/exclusion lists, regulated data handling) and maintain audit-ready documentation and runbooks
Improve search quality by collaborating on content normalization, metadata enrichment, and relevance tuning; champion usability feedback loops with stakeholders
Lead change management for integration rollouts (test plans, canaries, staged deployments) and provide transparent customer-grade communications for incidents and maintenance
Create clear, durable documentation (SOPs, architecture diagrams, data flow maps, runbooks) and knowledge transfer for IT and support teams
Lead the end-to-end lifecycle of source integrations—design, implementation, monitoring, and continuous improvement

Skills

Glean

Integrations

APIs

SDKs

Webhooks

OAuth 2.0

OIDC

SCIM

RBAC

Microsoft 365

SharePoint

OneDrive

Slack

Jira

Confluence

Salesforce

Freshservice

GitLab

Zoom

Gong

Monitoring

Alerting

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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