Senior Intake Coordinator (Home Health) at Mission Healthcare

San Diego, California, United States

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$52,000 – $78,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Home HealthIndustries

Requirements

Minimum one (1) year’s experience in Intake required
Minimum one (1) year experience using HCHB to perform operations relating to the Home Health and Hospice Business model, required
Excellent verbal and written communication skills
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
Demonstrated ability to work effectively in a team environment while meeting tasks

Responsibilities

Provides mentorship/guidance to the Customer Service Specialist team in daily workflow tasks
Initiate referral by accepting information from referral sources (including the use of multiple electronic referral systems) and completing referral in Homecare Homebase (HCHB) from start to finish
Assists in coordination of complex referrals to optimize the patient’s smooth transition to home care including, but not limited to, IVs, TPNs, Enteral Feedings
Responsible for educating the team in the review process of referrals to determine appropriateness for home care including identifying the physician who will provide and sign orders
Verify clients’ Medicare and/or Medi-Cal number for active status which includes the ability to navigate the MVP system and Medi-Cal database effectively
Screen patients to verify client address and telephone number, service needs, insurance, and if applicable, Durable Power of Attorney information
Work closely with Insurance Verification Department, Scheduling and Clinicians and follow-up as required
Handle calls coming in from Marketing, patients, facilities, or physicians immediately as routed through the front-desk
Act as supplemental marketing for launches of new products and services
Monitoring the intake workflow for all branches and delegating action items to the CRC staff
Oversee new hire training, coordinating with the Lead Trainer, providing feedback and supervision as necessary
Daily touchpoints with the Intake Supervisor
Answering and delegating phones calls to an Intake Coordinators phone while they are away from their desk
Update and send out the Daily Intake Coverage in the Intake Supervisor’s absence
Review KPIs with pods and ensure that coaching is taking place to address any opportunities
Verify following physician and obtain physician NPI number if necessary
Monitor and answer the intake Bat Phone if the designated Intake Coordinator is unable to answer
Provide support to the Portals team and PODs during callouts and based upon operational need
Partnership with key sales and agency leaders as needed on key initiatives or opportunities
Attend and participate in all scheduled and supplemental meetings
Attend and participate in training as required
Positively impact the Mission culture
Additional duties based upon operational need. Weekend coverage as needed

Skills

Homecare Homebase (HCHB)

Referral Coordination

Medicare Verification

Medi-Cal

MVP System

Customer Service

Patient Intake

Home Health

Mission Healthcare

Provides home-based healthcare services

About Mission Healthcare

Mission Healthcare provides home-based healthcare services, including home health, home care, and hospice care. Their services cater to patients who prefer receiving medical care at home, such as those recovering from surgery, individuals with chronic illnesses, and patients needing end-of-life care. The company operates through a network of eight operating companies that work closely with insurance providers, physician groups, and hospitals to ensure effective patient care. This collaboration allows Mission Healthcare to offer a wide range of services tailored to individual needs. Unlike many competitors, Mission Healthcare emphasizes personalized, high-quality care, which fosters strong relationships with clients and supports its financial stability. The goal of Mission Healthcare is to deliver exceptional patient-centered care that improves health outcomes for individuals in the comfort of their own homes.

San Diego, CaliforniaHeadquarters

2009Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Risks

Leadership change may lead to strategic shifts or instability.

AI-driven competitors like Medalogix pose a competitive threat.

Dependence on insurance reimbursements could affect financial stability.

Differentiation

Mission Healthcare offers comprehensive home-based care, including home health and hospice services.

The company collaborates with insurance providers and hospitals for seamless patient care.

Mission Healthcare focuses on personalized, high-quality care through a network of eight companies.

Upsides

Growing aging population increases demand for home healthcare services.

Telehealth integration enhances patient care and reduces costs.

Partnerships with tech companies can improve service offerings and operational efficiency.

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