Senior Infrastructure Engineer - Observability - Remote from Portugal at Aircall

Portugal

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, TelecommunicationsIndustries

Requirements

Passion for observability-as-code, metric design, and providing visibility into systems
Ability to thrive in a fast-paced, team-driven environment with curiosity, trust, and impact
Experience with Infrastructure-as-Code (e.g., Terraform Datadog provider)
Knowledge of monitoring, alerting, metrics, traces, logs, SLIs, SLOs, and CI/CD integration

Responsibilities

Develop comprehensive observability best practices: Define and standardize guidelines for metrics, traces, and logs, including naming conventions, data collection methodologies, and retention policies to ensure high-quality data while optimizing cost
Collaborate strategically with engineering teams: Partner with backend, frontend, and infrastructure teams, participate in architectural reviews, define SLIs and SLOs, and integrate observability into CI/CD pipelines
Automate monitoring setup and provisioning: Use Infrastructure-as-Code to automate monitoring infrastructure and develop self-service observability tools for engineering teams
Improve alerting hygiene and effectiveness: Tune thresholds, implement noise reduction, and align alerts with business impact for proactive incident response
Train and empower product teams: Provide training and support to utilize observability tools, build dashboards for key performance indicators, and create proactive alerts

Skills

Observability

Monitoring

Alerting

Metrics

Observability-as-code

Reliability Engineering

Performance Optimization

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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