Senior Community Manager

Employment Type: Full-time Location Type: Remote Salary: Not specified

Position Overview

Join us in our mission to build engaging player communities and offer outstanding experiences! As a Senior Community Manager, you will be the voice of the community, engaging players on social media, creating compelling content, and relaying player feedback to the development team. Your contributions will be instrumental in enhancing the gaming experience and fostering community growth.

About Us

Since 1998, Keywords Studios has been dedicated to reshaping how players interact with their favorite games. We are a global team of over 12,000 professionals across 70+ studios in 26 countries, providing a wide range of solutions to video game developers and publishers. Our Player Engagement service line, which includes technical support, community management, and trust & safety services, is one of our fastest-growing divisions, serving both AAA and Indie studios.

Role Overview

Become the gaming community's rockstar as our Senior Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! 🚀🎮

What We Are Looking For

Our ideal Community Manager possesses a strong blend of Communication, Analytics, Leadership, and Business skills.

Communication Skills:

• Review and promptly respond to all incoming community interactions on various social media platforms.
• Craft engaging content for social media to captivate and excite the gaming community.
• Collaborate closely with developers, forwarding important player feedback and issues.
• Act as a community caretaker, ensuring a safe, friendly, and welcoming environment for all players.
• Apply moderation skills to maintain discussions and comments in line with community guidelines.
• Proactively suggest new initiatives to grow and nurture the gaming community.

Analytics Skills:

• Maintain meticulous records and create comprehensive reports to provide valuable insights for community growth.

Leadership Skills:

• Act as a community caretaker, ensuring a safe, friendly, and welcoming environment for all players.
• Proactively suggest new initiatives to grow and nurture the gaming community.

Business Skills:

• Collaborate closely with developers, forwarding important player feedback and issues to contribute to constant improvements in the gaming experience.
• Maintain meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.

Qualifications:

• 3+ years of experience as a Community Manager in the gaming industry.
• Excellent knowledge of English, with a native or near-native level of proficiency.
• Outstanding communication and writing skills.
• A burning passion for video games and social media.
• Strong understanding and experience across various social media platforms.

Application Instructions

Applications are open to candidates only based in Latin America, ideally in Mexico. This is a 100% remote, Work-From-Home role.