Senior Backend Engineer - Python at Contentsquare

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Analytics, Customer ExperienceIndustries

Requirements

4+ years of backend development experience in production systems
Strong proficiency in Python (FastAPI, Flask, or Django preferred)
Experience working on SaaS products at scale, including reliability, monitoring, and deployment best practices
Solid understanding of cloud infrastructure (preferably AWS) and containerization (Docker, Kubernetes)
Experience with APIs, third-party integrations, and/or ETL/ELT pipelines
Strong troubleshooting skills and familiarity with observability practices (logging, monitoring, debugging in cloud-native environments)
A product mindset: you care about the “why,” not just the “how.”
Demonstrated ownership: you follow through, debug in production, and care about outcomes

Responsibilities

Design, build, and maintain backend services and APIs that power Loris’s conversation intelligence platform (Application Squad)
Integrate machine learning models into production, ensuring they are reliable, performant, and easy to update (Application Squad)
Collaborate closely with product managers, designers, and data scientists to ship impactful, user-facing features (Application Squad)
Own the architecture, development, and maintenance of backend services that ingest and normalize data from external systems (e.g., Salesforce, Zendesk, Intercom, Five9) (Data Connect Squad)
Build resilient and scalable ETL/ELT pipelines for data ingestion and enrichment (Data Connect Squad)
Stay current with API changes, rate limits, and other nuances of third-party platforms (Data Connect Squad)
Collaborate with cross-functional teams to define requirements and deliver high-quality, scalable systems (Across both squads)
Write clean, maintainable code and participate in design reviews and architecture discussions (Across both squads)
Monitor production environments, debug complex issues, and drive performance improvements (Across both squads)

Skills

Python

Backend

LLMs

SaaS

Data Engineering

Contentsquare

Digital experience analytics and insights platform

About Contentsquare

Contentsquare provides digital experience analytics through an AI-powered platform that analyzes customer behaviors, feelings, and intentions across various online touchpoints. The platform collects data from over 1 million websites, allowing businesses to understand how customers interact with their digital content. This understanding helps companies improve their operations, build customer trust, and ensure that their services are secure, private, and accessible. Unlike many competitors, Contentsquare focuses on delivering deep insights that foster empathy towards customers, enabling brands to enhance customer satisfaction and adapt quickly to market changes. The goal of Contentsquare is to empower businesses to create meaningful customer experiences that drive growth and loyalty.

Paris, FranceHeadquarters

2012Year Founded

$1,257.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Opportunities for personal growth and career development

Competitive salaries

Generous health and retirement benefits

Excellent family care

Paid time off and flexible policies

Fun and ambitious work environment

Risks

Increased competition from emerging platforms may erode Contentsquare's market share.

The departure of key executives could lead to strategic instability.

Integration challenges with acquisitions like Heap may cause operational inefficiencies.

Differentiation

Contentsquare offers AI-powered insights into customer behaviors and feelings across all touchpoints.

The platform integrates four analytics domains: DXA, DEM, PA, and VoC.

Contentsquare's focus on privacy and accessibility builds strong customer trust.

Upsides

Contentsquare's new AI features enhance conversion, retention, and NPS improvements.

Strategic partnerships, like with TMG, expand Contentsquare's digital experience capabilities.

The rise of AI-driven personalization boosts demand for Contentsquare's analytics solutions.

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