Sales Engineer - South Texas
Alarm.comSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Cloud Computing, Video ManagementIndustries
Requirements
Candidates must possess a Bachelor's degree or equivalent industry experience, with a minimum of 5 years in engineering or technical support, preferably within a technology discipline. A minimum of 3 years of business-to-business support experience is required, along with the ability to travel 50-75% of the time, including overnight stays and occasional weekends. Proficiency in Microsoft Office core products and a thorough understanding of networking are essential. Bilingual fluency in English and Spanish is mandatory for effective communication with clients, customers, and team members. Preferred qualifications include CRM software experience, Network+ certifications or similar, and background knowledge in information technology, networking, IP video compression, security surveillance, access control, and analog/IP cameras.
Responsibilities
The Sales Engineer will prepare and deliver sales presentations, assess equipment and customer needs to determine system requirements, and develop and present training courses. They will provide customer feedback to product management, engineering, and development teams, and prepare cost estimates and site configurations. Responsibilities also include driving improvements by analyzing cost-benefit ratios, gaining customer acceptance by developing cost reductions and revenue enhancements, and maintaining professional knowledge through continuous learning. The role involves identifying strategies for market and technology changes, investigating customer and product issues, and recommending solutions. Additionally, the Sales Engineer will collaborate with marketing on technical content, approve tradeshow equipment configurations, and attend tradeshows as needed. They will create and maintain pre-sales engineering documentation, support project installations remotely or on-site, and provide post-visit summaries with action items. Communication of troubleshooting discoveries to the support department is also a key responsibility.
Skills
Sales Presentations
System Design
Technical Support
Product Knowledge
Cost Estimation
Customer Needs Assessment
Training Development
Troubleshooting
Cloud-centric Software Solutions
Commercial Video Management
OpenEye
Provides cloud-managed video security solutions
About OpenEye
OpenEye provides advanced video security solutions tailored for businesses, retail chains, and organizations needing effective security systems. Their offerings include both software and hardware that simplify video security management, helping clients enhance profitability through intelligent software that aids in loss prevention and business intelligence. OpenEye's cloud-managed video solutions allow clients to access and manage their security footage online, reducing the need for extensive on-site hardware and making installations more cost-effective. The company differentiates itself by forming strategic partnerships, such as with Interface Security Systems, to enhance remote video surveillance services. OpenEye aims to support its employees with growth opportunities and a structured performance review process, while focusing on delivering intelligent security solutions that improve safety and profitability for their clients.
Liberty Lake, WashingtonHeadquarters
1999Year Founded
EARLY_VCCompany Stage
Hardware, Enterprise Software, CybersecurityIndustries
201-500Employees