Sales Engineer

Position Overview

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management, is seeking a Sales Engineer to join our growing team. This position is a key member of the OpenEye sales organization and serves as one of the customer’s primary technical contacts for product details, system design, training, project deployment, and installation evaluations. A Sales Engineer specializes in understanding the technological aspects of products and uses their technical skills to explain specifications, technical requirements, functionality, and benefits of OpenEye's products and services to customers in easily understandable terms. Unspecified duties often overlap into both sales and technical support, such as providing product quotes, entertaining clients, troubleshooting in the field, or assisting with after-hours support. The Sales Engineer must support and adhere to the OpenEye Code of Ethics and Business Standards.

Responsibilities

• Prepare and deliver general sales and project-specific presentations, sometimes solo and sometimes in conjunction with a salesperson.
• Assess equipment needs for projects, considering existing equipment and customer requirements, to determine system requirements and deliver recommendations.
• Develop, present, and record training courses for corporate and field training, as well as for online distribution, for both internal and external customers.
• Provide "voice of the customer" feedback to product management, engineering, and development teams.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents, consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications within the customer's environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancements, and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify short- and long-term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Collaborate with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configurations and, in some instances, attend tradeshows to assist with setup, teardown, and working the booth.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on-site.
• Provide post-visit summaries with action items to management and enter appropriate information into the CRM.
• Communicate troubleshooting discoveries to the support department.
• Perform all other duties and responsibilities as necessary or assigned.

Minimum Job Qualifications

• Bachelor’s degree or equivalent industry experience.
• Minimum of 5 years of engineering/technical support experience, preferably in a technology discipline.
• 3 years of "Business to Business" support experience.
• Ability to travel 50-75%, including overnight stays, some weekends, and occasionally on short notice.
• Proficiency with Microsoft Office core products (Outlook, Excel, Word, PowerPoint) and a thorough understanding of networking.
• Bilingual fluency in English and Spanish is required to effectively communicate with clients, customers, and team members.

Preferred Job Qualifications

• CRM software experience.
• Network+ certifications (or similar).
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies, access control, and analog and IP camera knowledge.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not provided.