Sales Engineer - California Region

Position Overview

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management, is seeking a Sales Engineer to join our growing team supporting the California Region.

This position is a key member of the OpenEye sales organization and serves as a primary technical contact for customers. Responsibilities include providing product details and specifics, system design, training, project deployment, and installation evaluations. A Sales Engineer specializes in understanding the technological aspects of products and uses their technical skills to explain specifications, technical requirements, functionality, and benefits of OpenEye's products and services to customers in easily understandable terms.

Unspecified duties often overlap into both sales and technical support. For example, a Sales Engineer may be asked to provide a product quote, entertain customers, troubleshoot projects in the field, or assist with troubleshooting after hours. The successful candidate will support and adhere to the OpenEye Code of Ethics and Business Standards.

Responsibilities

• Prepare and deliver general sales and project-specific presentations, sometimes in conjunction with a salesperson, sometimes solo.
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs, to determine system requirements and deliver recommendations.
• Develop, present, and record training courses for both corporate and field training, as well as online distribution, for internal and external customers.
• Provide the "voice of the customer" to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents, and consult with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancement, and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Identify short- and long-term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Work with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration; and in some instances, attend tradeshows to assist with setup, teardown, and working the booth.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on-site.
• Provide post-visit summaries with action items to management and enter appropriate information in CRM.
• Communicate troubleshooting discoveries to the support department.
• Perform all other duties/responsibilities as necessary or assigned.

Minimum Job Qualifications

• Bachelor’s degree or equivalent industry experience.
• Minimum 2-4 years of engineering / Technical Support experience, preferably in a technology discipline.
• 3 years of "Business to Business" support experience.
• Ability to travel 50-75%, including overnight, some weekends, and occasionally on short notice.
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint) and a thorough understanding of networking.
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control, and analog and IP camera knowledge.

Note: Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Preferred Job Qualifications

• CRM software experience.
• Network+ certifications (or similar).