Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Enterprise Software, HealthcareIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field, such as Computer Science, Information Systems, or a similar discipline, and have experience configuring and supporting software solutions. Strong communication and presentation skills are essential, along with fluency in English. Prior experience with life sciences or pharmaceutical industries is beneficial.
Responsibilities
As a Safety Senior Consultant, you will lead life sciences customers in the rapid configuration of Vault Safety, providing subject matter expertise on Drug Safety and Pharmacovigilance. You will be the primary contact for customer liaising, managing communication between the project team, customer, and internal stakeholders. This role involves analyzing customer requirements, supporting solution design and architecture, and collaborating with customers to ensure successful system adoption and alignment of processes. You will also work with customers to think critically about business requirements and contribute to system design workstreams.
Skills
Software Configuration
Software Implementation
Drug Safety
Pharmacovigilance
Communication
Customer Interaction
Solution Design
System Design
Stakeholder Management
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees