Part-time Lean Expert
HarmonicSalary not specified
Part Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Retail, Entertainment, SportsIndustries
Requirements
- Self-motivated individual that thrives in a fast-paced, high-energy environment
- Skills in Customer Experience (CX), Professional Etiquette, Punctuality
- Regular, consistent, and punctual attendance
- Ability to work nights, weekends, variable schedules, and overtime as necessary
- Understand and apply Operating Principles
- Enthusiastic learner, user, and advocate of technology, products, services, and digital tools
Responsibilities
- Non-game day activities: concert check-in, inventory counts, visual merchandising, store flips, employee training, and more
- Provides coaching to associates on use of systems and processes to enhance internal and external customer experience
- Maintains a clean and organized store at all times
- Develops and presents ideas for process improvement and supports others to foster a culture of innovation
- Partners with other departments and provides feedback to increase process stability and improve customer experience
- Consistently meets or exceeds established goals and performance metrics
- Supports and contributes to a collaborative team environment; continuously learns new skills for operational efficiencies
- Follows established troubleshooting procedures using appropriate resources and desktop tools
- Overcomes concerns and resolves customer complaints through active listening, empathy, professionalism, and problem-solving
- Follows company policies and procedures while applying sound judgment
- Follows established escalation procedures for prompt resolution
- Provides exceptional customer service to external and internal customers
- Owns the customer experience, prioritizing customers and seamless digital options
- Participates in the Net Promoter System (huddles, call backs, feedback)
- Drives results and growth
- Supports a culture of inclusion
- Other duties as assigned
Skills
Retail Supervision
Inventory Management
Visual Merchandising
Employee Training
Customer Service
Process Improvement
Problem Solving
Team Collaboration
Comcast
Comcast Corporation is a global media and technology company.
About Comcast
Philadelphia, PennsylvaniaHeadquarters
1963Year Founded
$42.3MTotal Funding
IPOCompany Stage
10,001+Employees