PSA Hobby Concierge Representative, Dave and Adam's (New York City) at Collectors

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Collectibles, Trading CardsIndustries

Requirements

Communication Skills - Ability to communicate effectively to resolve conflicts, solve problems, maintain and generate business
Problem Solving - Ability to identify and resolve problems quickly and accurately with limited supervision
Time Management - Ability to coordinate time and job duties to process orders quickly and efficiently
Interpersonal Skills - Ability to communicate clearly and intelligently with other departments and external parties
Teamwork - Willingness and ability to work well with others while balancing team and individual responsibilities
Organizational Support - Follow company policies and procedures
Judgment - Make appropriate decisions using critical thinking based on company policies and procedures
Organization - Ability to multi-task, manage time efficiently, and prioritize tasks
Professionalism - Approach others with respect and work well under pressure
Quality - Complete work with accuracy and attention to detail
Physical Requirements: Computer use (typing, mouse work, sitting/looking at computer for long periods), regular hand use, ability to hear alarms/signals/verbal instructions, lifting and carrying

Responsibilities

Responsibly handle all submissions to keep items safe and secure until pick-up
Receive and process submissions at the shop
Prioritize responsibilities during submission center hours
Organize and process orders by service level and expedite orders as necessary
Support the PSA/DNA team and work with shop management for events
Resolve escalated customer complaints and issues in person, over the phone, or through email
Actively solicit business in the shop
Provide weekly updates on submission center performance
Work closely with management and hobby shop team to improve processes and drive revenue
Look for ways to improve processes and overall customer experience
Assist customers with questions, intake submissions, package them safely, and ship to headquarters
Contribute to PSA brand growth at hobby shops via exceptional in-person, phone, and email customer care
Maintain professional image while answering inquiries and resolving concerns
Work onsite at Dave & Adam's in NYC and other events 3-5 days a week, with heavy overtime and weekends

Skills

Key technologies and capabilities for this role

Customer ServiceCustomer ExperienceIntake ProcessingPackagingShippingEmail CorrespondencePhone SupportProcess Improvement

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite role requiring you to work at the Dave & Adam's hobby shop in New York City, NY as well as other events 3-5 days a week.

What are the key skills required for this role?

The role requires strong communication skills to resolve conflicts and generate business, problem-solving abilities to identify and resolve issues quickly with limited supervision, and time management to coordinate tasks effectively.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the work hours and schedule like?

The position involves working 3-5 days a week with heavy overtime and weekend work at the hobby shop and events.

What makes a strong candidate for this role?

Strong candidates excel in communication to handle customer interactions and generate business, quick problem-solving with minimal supervision, and effective time management to prioritize tasks during busy submission center hours.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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