Responsibilities

The Project Manager, eCOA will be responsible for directing and managing services for client projects to assure high quality, on-time, and on-budget services while promoting excellent customer service. This includes leading the Planning and Setup, Monitoring, and Closeout phases of study management, gathering customer requirements, developing study documentation, distributing equipment, creating/distributing reports, archiving study data, and appropriately setting and fulfilling customer expectations. They will also monitor study timelines and manage the financial components of each program/study, including budget reviews, revenue forecasting, scope changes, invoice reconciliation, and identifying potential study risks and mitigations. Furthermore, the Project Manager will manage internal/external negotiations, promote collaboration, and apply problem-solving strategies to address customer issues and maintain issue tracking documentation. They will also ensure compliance with timely training completion/documentation, present study services at Investigator Meetings or site initiation meetings, assist with training new team members, and perform other duties as needed.