Process Engineer at Universal Music Group

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Entertainment, TechnologyIndustries

Requirements

3+ years of progressive experience as a Process Engineer or similar role
IT Process Mapping & Modeling (BPMN)
IT Service Management (ITSM) and IT Operations Management (ITOM)
Data Analysis for IT Operations (e.g., SQL, Excel, Splunk, Tableau)
Root Cause Analysis (RCA) and Incident/Problem Management
Familiarity with cybersecurity principles and risk management in processes
Knowledge of Agile, DevOps, and Lean methodologies
Critical Thinking and Complex Problem Solving
Exceptional Communication and Stakeholder Management
Project Management and Organizational Skills
Attention to Detail and Data-Driven Decision Making
Adaptability, Continuous Learning, and Innovation
Influence and Collaboration Across Technical and Business Teams

Responsibilities

Develop, configure, and optimize IT and operational processes from end-to-end, focusing on increasing efficiency, reducing bottlenecks, and improving service delivery (e.g., IT service management, software development lifecycles, data workflows, infrastructure operations)
Collect, monitor, and analyze IT operational data and process performance metrics to identify trends, inefficiencies, and root causes of issues
Provide expert analysis to troubleshoot and resolve complex process-related problems impacting IT service quality, operational cost, and delivery speed
Design, implement, and test process improvements within IT systems and operational tools, ensuring seamless integration of new technologies and automated solutions
Develop and maintain comprehensive documentation, including process flow diagrams, standard operating procedures (SOPs), runbooks, and architectural diagrams for IT processes
Implement process controls, including IT Service Management (ITSM) best practices, to ensure consistent quality of IT services and operational outputs
Ensure compliance with internal policies, regulatory requirements such as SOX, while focusing on process resilience and disaster recovery planning
Collaborate closely with IT development, infrastructure, cybersecurity, business operations, and other cross-functional teams to align IT processes with business needs, integrate technological innovations, and achieve shared strategic objectives
Work with Service Transformation leadership to introduce new tools, methodologies (e.g., Agile, DevOps, ITIL, Lean), and automation opportunities to enhance IT operational efficiency and service delivery
Stay updated with industry advancements in IT process optimization and technology trends

Skills

Process Design

Process Optimization

Data Analysis

IT Service Management

Software Development Lifecycles

Data Workflows

Infrastructure Operations

Performance Metrics

Troubleshooting

Automation

IT Operations

Root Cause Analysis

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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